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      NetDocuments

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      NetDocuments reviews

      It wasn't fun anymore - Director NetDocuments Employee Review

      3.0
      26 Jul 2024
      Director
      Recommend
      CEO approval
      Business outlook

      Pros

      What we built during over a decade that I was there was incredible! It was once a place that valued inputs and a place where everyone made a difference (unfortunately, that is all gone).

      Cons

      Changes at the CTO position and the subsequent leadership under the CTO has made Engineering and Operations a complete dumpster fire. The technology direction is fine, great even, but the methods of getting there are horrible. - People are commodities and "everyone is replaceable" which has killed morale and nobody is enjoying the work anymore. - Very little investment in what got the company to where it is. I was told "its amazing the company got to where it did under previous leadership" and "you all know you got to the size of company you did by complete accident". - Expectations are constantly undefined and moving targets. I was told I needed to "get used to" never meeting expectations. - The culture that the CTO embodies is that of corporate politics, bureaucracy and "make leadership look good" instead of inclusion, innovation and "make a great product" like it used to be. If you're thinking of joining a position in the CTO organization, think twice. Other departments seem to have better senior leadership, but Engineering and Operations, not so much.

      avatar
      NetDocuments Response
      1y
      Thank you for sharing your candid feedback. It's clear you were deeply invested in the company’s growth over the years, and we appreciate your dedication during that time. We're glad to hear that the technology direction is still strong, and sad to hear changes in leadership have led to such a negative shift in morale and work culture within Engineering and Operations. The concerns you’ve raised—regarding how employees are treated, undefined expectations, and a culture focused more on politics than product innovation—are disheartening. A supportive and inclusive environment is essential for both the well-being of employees and the success of the company, and it’s disheartening to hear that this is no longer the case in your experience. We take feedback seriously and will ensure it reaches the appropriate channels for further review. Thank you again for taking the time to share your insights and for your contributions to the company’s success.

      Explore other reviews about NetDocuments

      5.0
      5 May 2026
      Senior engineering manager
      Recommend
      CEO approval
      Business outlook

      Pros

      Engineering leadership is top notch.

      Cons

      Lack of communication in the product organization and dependencies on dev ops slows teams down.

      4.0
      3 Apr 2025
      Onboarding customer success manager
      Recommend
      CEO approval
      Business outlook

      Pros

      Company is great and has its faults. Feel like the CS team is the only one quickly 'leveling up' but it takes a while to get ducks in a row. My experience has been pretty good, with usual frustrations. But after years in the legal industry and few years with ND, the OCSM is by far the best team I have ever worked with hands down. We are always busy but we support each other and the systems in place are pretty great, need a few fixes.

      Cons

      Executive leadership talks about making strong, well thought out decisions but maybe they're thinking a little too long. Feels like we are being talked at as I don't really feel a connection with them.

      2
      avatar
      NetDocuments Response
      1y
      Thank you for your thoughtful feedback. We're glad to hear your experience has been positive overall and that you feel supported by your team—especially within the OCSM group. We appreciate your insights around executive communication, UX challenges, and the partner training model. These are important areas, and we’re actively exploring improvements to drive clarity, streamline processes, and better support our teams. And thank you for highlighting your manager’s contributions—recognition is well deserved, and we’ll be sure that’s acknowledged. We truly value your perspective and the passion you bring to the team.
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