Pros
PTO, Overtime available, coworkers are nice.
Cons
Callers are usually frustrated because they’re not getting the person they need. No fault attendance policy, point based system. Schedule bidding- rotating; you must work weekends and holidays. Management has the most unorganized half hazard team supervising the companies phone agents. The lack of communication is the biggest issue. There is a structural break down when it comes to providing necessary tools and information needed to succeed. “Training” consists of videos and screen shots with instructions. They believe the best way to learn it is to “do it” You refer to an informational database for everything because the team leads often don’t respond when you need assistance. Everything is scripted guess work and you’re handling sensitive calls that require full attention and empathy. You are constantly micromanaged and everything you do is monitored. You will be on your own to figure everything out and you’ll be reprimanded if you mess up. A true “get with it or get lost” type of company with a toxic environment towards its employees.
