Work Better Than Workplace - Help Desk Technician Next Gear Solutions Employee Review

Thanks for taking the time to write your review of your time at Next Gear. I'm glad to hear that you connected well with your coworkers. I would like to take a moment to address a couple of your other points. The Help Desk is one of our entry-level teams, and because Next Gear is dedicated to growing employees through training and promotion (rather than hiring management from the outside) the managers on that team are junior in terms of management experience. That said, we believe they show great promise, and we give them additional support and training to ensure they and their employees are taken good care of. When someone asks to have their regular schedule changed again, managers have to make the best decision they can with the support of their manager and HR, and sometimes requests cannot be accommodated, especially last-minute ones. I understand this can make things uncomfortable for the employee, but managers have to do what's best for the team as a whole. Showing up to work on time, not calling out regularly at the last minute, and showing support for your coworkers in that regard are key to being a good Help Desk rep, and managers have to prioritize those skills when they are making schedules. Again, thank you for your time in writing the review. We take all feedback seriously, and we strive to be our best every day but know there is always room to grow. Good luck in your future.