Pros
Our team was very focused on service and the customer. It was a real priority in the company to make sure customers are happy and I hadn’t seen this before in any other company. Training was focused on making sure the idea of amazing service never gets missed. Most of the people in the office felt like they had to do a good job with customer service since the entire company is founded on that principle. Customers were happy with the service and I got to learn about all types of different businesses and how they function as a result. What stands out to me, especially looking back at all of this, is that Nextiva’s roots in caring are so strong that it is really positioned to grow more and do better. Frankly, I read and hear about the good things that are happening there but the company should be in a much bigger place by now. None of its competitors are doing what they do. The care for customers is unmatched. I even remember a story where someone in the customer service department helped a customer of a competitor, Ring central, because the customer didn’t like Ring central’s service and heard good things about Nextiva but couldn’t switch because the Ring central customer was in a three year contract with them. And even with the customer using Ring central’s service, Nextiva was able to help that business out and fixed their issue. This type of stuff is mind blowing when I think about it and makes me proud of being a part of the Nextiva family.
Cons
The interviewing process was longer than expected. I applied online. I had to meet with 4 people and from the day I applied to when I was hired took a month. I feel like that process could have been much smoother and faster. There’s no good logic for why a process like that needs to take a month. Most other companies I’ve interviewed with move faster and offer better communication about where things stand.
