A wrecking ship... - Anonymous NonStop Consulting Employee Review

Thanks for taking the time to write down your thoughts. We like to hear what people think as we look to continuously improve. The training, which you mention was good, has gone from strength to strength and resulted in a decrease in time to promotion (averaged about 2.7 months in 2016) and the time it takes people to start making commission (six to nine months, but is dependent on personal effort). Most of our people do earn a good salary, though a lot earn a phenomenal salary due to our industry-unrivalled, uncapped commission scheme. Because this is based on commission, it really is down to personal effort. Basic salaries (salary without commission) are in line with average salaries in our various locations. The training academy and most of our people are now based in Prague. Following a staff survey that showed people would like to live and work in Prague given the choice, we have been expanding our office there. Our core working hours are 9am to 6pm though many people choose to work longer and/or put in a few hours on the weekend because they can see the results - more placements, higher commission and faster promotion. Our consultants do spend a lot of time on the phone but this is essentially the job - talking to clients and candidates, building relationships and then connecting the two sides. Calls and actions are monitored to a degree, as you mentioned, but this is not at all a policing tool, it is a training and development tool. Our Quality Assurance team, which undertakes this work, works hard to make sure all consultants are supported in their development. The team can help highlight developmental hurdles so consultants overcome them. This work has been instrumental in NonStop's growth in productivity - sales per head increased just over 30% last year. As well as an increased growth in productivity, our annual turnover, net fee income and headcount continues to increase.