This job destroyed my mental health. - Customer Service Representative Nordia Employee Review

Not unionized, so no protection against abuse from management. If you are asked to sign anything during a disciplinary meeting and you feel you did nothing wrong (like being sick, or not selling to people who are cancelling a product because the account holder DIED), don't sign. I was fired for absences despite supplying supporting documentation for a car accident and supplying a note from the emergency department at a local hospital for a separate incident. Despite my car being totaled in the accident, I was told that it wouldn't be excused because I didn't go to the hospital immediately after, even though I wasn't seriously injured. It was the only job where I was ever threatened by customers. You are expected to sell to everyone despite not being in a sales position. Agents across the board will lie to customers to preserve their own sales/satisfaction KPIs. Solving customer problems is not as important to management as sales.