Keep away - Credit Risk Analyst North Employee Review

1.0
18 May 2023
Recommend
CEO approval
Business outlook

Pros

Pay is good comparatively to competitors.

Cons

They don’t care about employees. I worked there for almost two years and during that time we lost five managers in the same department, we kept loosing analysts because they overwork you, and you are constantly on the phone being yelled at by customers instead of performing risk duties. I also reported two individuals: one for not doing their job on a daily basis (nothing was ever done) and then for a manager who kept harassing me and blaming me for an automated email he kept receiving by the system. Finally, they have no sense of a personal life. They constantly had you working 10 to 12 hours overtime (everyday) but it was ‘voluntary’. Luckily, I quit right in the knick of time because they changed from hourly to salary pay so they wouldn’t have to pay you for overtime.

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North Response
3y
While we never like to see a one-star posting, we do appreciate your feedback. I was able to collaborate with our Enterprise Risk Management Leadership and while they were aware of your situation, they shared there were misperceptions in your review. We respect your personal perspective and do not wish to debate in this forum so, even though you are no longer employed at NAB, I sincerely encourage you to reach out to me personally to discuss your concerns at any time. That being said, there is one point I am compelled to shed insight on, and that is your statement that we changed from hourly to salaried pay so we wouldn't have to pay overtime. You may not know this, but when changing an employee's classification from non-exempt to exempt, employers like NAB first make sure the duties and responsibilities of the position meets all applicable exemption criteria. This is such a critical process that we engaged Lockton Consulting to evaluate, benchmark and make the appropriate recommendation applying both Federal and State tests. If there is any doubt as to whether the position qualifies for exemption, it should remain classified as non-exempt. In this case, it was clear that the position was exempt, so we made the appropriate changes after communicating with the team. The feedback we have received from other team members about this change has been overwhelmingly positive as it also allows these team members to participate in our annual bonus pool and flexible PTO benefit which was not available for these positions before. Again, we are happy to speak to you in more detail if desired, thank you.

Explore other reviews about North

5.0
25 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Joining this company has been well beyond my expectations. The culture is incredibly supportive, for the talent team (Mollie) combined with the training, nothing has beenless than exceptional, and the benefits reflect a true investment in employees. It's easy to understand why the company was recognized as one of the best fintech companies to work for in 2023. From day one, I've felt welcomed, valued, and set up for success. I feel incredibly humbled and grateful to be part of such a talented and people-focused organization. If you get the chance.. dont hesitate

Cons

Wished I had started my career here years ago!

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North Response
3d
Thank you so much for taking the time to share your experience! Everyone on the team was absolutely thrilled to read this, and it is a true honor to have you working with us as a Partnership Director. We are glad our training and benefits made you feel supported from day one. We work hard to create an environment where everyone feels welcomed and supported from the start! This is what we call being Experience Focused. Your shout out to our training program also hits right at the heart of our core value of Intellectual Curiosity AND gave our Learning & Development team a reason to high five, so I am grateful for that! Thank you again for taking time out of your busy day to provide us with this feedback; We appreciate you!
5.0
6 May 2026
Recommend
CEO approval
Business outlook

Pros

I’ve worked at North for several years and have had the opportunity to grow both professionally and personally during my time here. One of the biggest positives is that the company promotes from within and gives people opportunities to advance if they consistently perform and take initiative. Leadership roles are attainable, and hard work does get recognized. The sales environment is fast-paced and performance driven, which can be a great fit for motivated individuals who enjoy challenges and growth. I’ve worked with a lot of genuinely supportive coworkers and leaders who are willing to help newer employees develop their skills. Like most sales organizations, there can be pressure tied to goals and metrics, and work-life balance may fluctuate depending on your role and workload. The pace is not for everyone, especially if you prefer a slower or more structured environment. Communication and processes can also evolve quickly, which sometimes creates growing pains. Overall, I would recommend the company to someone who is ambitious, coachable, and looking for long-term growth opportunities in sales or payments. Your experience here will largely depend on the effort you put in and your willingness to adapt in a high-performance environment.

Cons

My cons aren’t really cons. My entire review is a pro.

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North Response
1d
Thank you for sharing your experience with us! We love hearing how you’ve grown personally and professionally over the past five years. Promoting from within and recognizing hard work are core to our identity, and we’re thrilled you've experienced that supportive environment firsthand. Your dedication perfectly embodies our Learning is our journey philosophy. We appreciate your reminder to keep listening and caring, and we're committed to doing just that. Thank you for being a vital part of our team!
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