Great culture and smart people, but frequent changes - Anonymous employee North Labs Employee Review

I enjoy working at North Labs due to the people. It is a very collaborative, supportive environment. The team rallies around the vision and mission. Leadership is really invested in the well-being of their employees. They show this through actions and not just talk. The unlimited PTO is great and I've never had an issue with taking off. In fact, I'm always met with - "we're happy to see you taking some time off. Enjoy yourself. You deserve it". They truly understand the work / life balance. The company is small so you can really see your contributions. You are empowered to drive things forward with little hand holding. Each employee is treated as a key piece of the puzzle and their contributions are valued. Gratitude is abundant.

For me, there is magic when you're building processes and in a state of constant improvement. This may seem chaotic for some. The structure is not completely built and I find that exhilarating, as there are many opportunities for me to make an impact.

- Time flexibility - Working remotely

I had one of the most difficult professional experiences of my life while working at this company. After serving as a project manager for nearly two years, the company underwent a reorganization. During this period, I was unexpectedly informed of a major change to my role. I learned, quite casually, during a handover meeting that I was being reassigned as a Customer Success Manager. The delivery manager announced—publicly, in front of the entire sales department—that someone else would be taking over a good amount of my responsibilities. This was the first deeply unsettling moment. Anyone on the team, but more precisely the delicery manager, had the decency of having a private conversation with me to inform me of such changes. The situation worsened when, on a Friday afternoon, the company owner called me unexpectedly to inform me that my position was being eliminated, effective immediately. He stated that, as a "courtesy," he would pay me for the current month and settle an outstanding amount he owed. Following that call, he stopped responding to my emails entirely. It was only after I reached out to the company’s investor and explained the situation that he finally agreed to pay me what I was rightfully owed. This experience left me feeling deeply disrespected, undervalued, and blindsided. The lack of transparency, professionalism, and basic human decency was profoundly disappointing. It’s difficult to describe the emotional toll of being treated as disposable after years of dedication and hard work. Based on my experience, I cannot in good conscience recommend this company to anyone—whether as a potential employee, partner, or client.