Bad, avoid - Medical Writer OPEN Health Employee Review

1.0
15 Sept 2023
Recommend
CEO approval
Business outlook

Pros

Work from home, coffee machine in London office, IT team are really good and nice too and will get stuff sorted promptly

Cons

Career opportunities: Firstly, lol. I can imagine that in its better days, open health had a more consistent and reliable promotion process in place. Since Astorg acquired OH, this process has been swiftly dumped into a bin. What has resulted from this is you have very hardworking colleagues not being recognised for all their work and excessive hours of overtime. Is it any wonder that people are leaving en masse? Instances of people being promised promotions and then either not seeing these promotions happen or having them pushed back by months with zero communication. It is upsetting and disrespectful. In addition to this, when some promotions have finally happened, the pay rises are poor and unequal. There are MWs earning less than AMWs, AMs on less than SAEs, etc. If you think people don't talk about this stuff, you are mistaken. No wonder you have an awful pay gap, and you claim to be 'doing something to address this' but this is clearly completely untrue. Compensation and benefits: who knows? Really though who does know because we're all confused about the health scheme, the office spaces, the future of annual bonuses, pay reviews etc etc etc. Culture and values: the only culture and values that the senior management team have are to expect their subordinates to continue to work obscene hours for unequal pay and unknown future of their roles. Diversity and inclusion: lolololol. Cliquey. There seems to be a fear of people who might bring any sort of diversity (race, disability, religion, social class etc) to Open health. Senior management: I think it's clear what i think about the SMT. They don't have the best interests of their team at heart, despite what they may have deluded themselves into thinking, and despite what toxic bs comes out of their mouths. There have also been numerous cases of BULLYING, these have been brushed under the carpet though. Wonderful. Work/life balance: ha ha ha ha ha ha. If you work for OH as a junior team member, you will not have a healthy work/life balance. This company is all about money money money and they do not care about whether this means their staff are worked to the point of ill health. Also there is no overtime pay and there is no TOIL for any overtime worked on weekdays, so if you think you may be recompensated in some way for neglecting your social life/family life/general wellbeing, this is not the case. Hopefully this has shed a bit of light on anyone who is considering starting or shifting their career to this agency (don't.). There are many other agencies where you will be treated better.

avatar
OPEN Health Response
2y
We are sorry to hear that you have had a bad experience. We have many employees that love what they do, working with great clients with fantastic flexibility who are progressing their careers at OPEN Health. The business is growing and evolving and like all businesses that globalise there will be things that do not work as well as we would like. We are currently implementing SAP, Successfactors and Salesforce to give a greater digital experience to our employees and our clients which is great news as the combination of these things will allow is to reduce the administrative burden placed on so many people. Whilst we have many people progressing in their careers, we do need to anchor this to job architecture frameworks and career paths. We recently announced a new Director People Development joining us and our investment in job architecture which will help us to achieve that. Whilst there is confusion around some aspects of day to day, we are working to help in this area. We have recently improved health care in the UK and provided sessions for people to join to learn more, this is a regular practice in the US as a result of open enrolment. We are committed to our values and driving our DEI focus across the organisation as we are also committed to continuing our focus on creating a healthy work/life balance. Our organisation is evolving and there are steps for us to take to continue on our journey towards creating an extraordinary environment for our people and this does take time.

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5.0
4 Jun 2025
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Great place. Been here almost 5 years. Highly recommend.

Cons

Well, it's been a bit tumultuous in the industry of late, but I think we're being navigated ably through it.

1
1.0
7 Apr 2026
Recommend
CEO approval
Business outlook

Pros

You get to work from home. That is the only benefit.

Cons

You will work overtime without compensation every single day. When it comes time for a raise you will consistently get below industry standard with no ability to negotiate or talk to the decision makers (they will just email you from an address you can not respond to, to avoid the chance that you may counter). When it comes time for a promotion they will give you a new salary that matches the position below your new one, and again, will give you no opportunity to negotiate or discuss your insulting raise. There are no bonuses at all, so get that notion out of your mind. Executive leadership cares more about creating acronyms than actually resourcing departments appropriately. And the moment you show a willingness to go above and beyond, instead of rewarding you, they will simply give you more responsibility with no additional compensation. I was recently promoted, and am now making the salary I should have been making in my last position. I had one of the VP’s at the company recently tell me that I should be making 30k more at least, and to start looking for a new job because this company doesn’t care about retaining talented employees.

5
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