Company at a crossroads - Medical Writer OPEN Health Employee Review

3.0
4 Jan 2025
Recommend
CEO approval
Business outlook

Pros

- Work with very talented and hardworking people - Good variety of therapy areas and pharma companies you work with - Depending on account, great opportunities to travel and attend on-site events - Remote work advantageous for many - Incoming CEO has opportunity to improve things - Probably not dissimilar to working at other med comms agencies

Cons

- Diminishing social culture (e.g. no subsidised or regularly planned social events) leading to a transactional work culture - Predominately remote working has led to superficial and inconsistent social culture and slow development and bonding of junior members - High employee turnover during last 2 years have led to efflux of talented people with slow influx of new people to re-energise teams and create upbeat culture - Low salary increases/no bonus have led to low morale and little recognition of longevity/loyalty - Salary mark-up rate insulting - Going above and beyond is not reciprocated in recognition - Slow progression, especially those in mid level - Slow to act on employee progression needs or desires - Limited effort to promote or improve variety of training/extra circular opportunities; also allowing time to pursue these opportunities - Unstable leadership has left company stagnant and directionless, incoming CEO may or may not be able to change much - Parent investment company naturally prioritises profit over employee satisfaction/needs creating disillusionment with company values

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OPEN Health Response
1y
Thank you for sharing your feedback. We’re glad you value the talented team, variety of work, and opportunities for growth. We recognize the challenges you’ve highlighted, including the impact of remote work on culture, employee turnover, and concerns around compensation, recognition, and development. These are areas we’re actively addressing, with a focus on improving team connection, revisiting our reward systems, enhancing training opportunities, and ensuring clear leadership under our new CEO. We value your input and remain committed to creating a more rewarding and supportive environment for all.

Explore other reviews about OPEN Health

5.0
4 Jun 2025
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Great place. Been here almost 5 years. Highly recommend.

Cons

Well, it's been a bit tumultuous in the industry of late, but I think we're being navigated ably through it.

1
1.0
7 Apr 2026
Recommend
CEO approval
Business outlook

Pros

You get to work from home. That is the only benefit.

Cons

You will work overtime without compensation every single day. When it comes time for a raise you will consistently get below industry standard with no ability to negotiate or talk to the decision makers (they will just email you from an address you can not respond to, to avoid the chance that you may counter). When it comes time for a promotion they will give you a new salary that matches the position below your new one, and again, will give you no opportunity to negotiate or discuss your insulting raise. There are no bonuses at all, so get that notion out of your mind. Executive leadership cares more about creating acronyms than actually resourcing departments appropriately. And the moment you show a willingness to go above and beyond, instead of rewarding you, they will simply give you more responsibility with no additional compensation. I was recently promoted, and am now making the salary I should have been making in my last position. I had one of the VP’s at the company recently tell me that I should be making 30k more at least, and to start looking for a new job because this company doesn’t care about retaining talented employees.

5
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