5 Mar 2022
ORS Group Response
4yWe are disappointed to hear that this was your experience at ORS. We pride ourselves on being an employer of choice, and for this reason, have an array of varying feedback channels and anonymous staff satisfaction surveys to ensure that we are regularly aware of any issues causing staff to feel dissatisfied or unhappy. In our most recent survey, we received a 96% overall staff satisfaction rate, and we certainly haven’t received this type of feedback in any of our internal feedback channels (including those sent through anonymously). We are now a very proud employer of over 500 staff, many of whom have worked at ORS for a number of years and up to 20+ years.
We will agree that we do ask our staff to post their experience working at ORS on sites such as these if they would like to, as this is what they are there for – to provide an opinion of ORS as an employer.
Unfortunately from time to time, we have employed people at ORS who have not been the right cultural fit, however this is quite normal in any workplace. We closely monitor our employee retention rates to ensure that the majority of people succeed with ORS by ensuring that they have access to the best possible training, development and leadership in order to reach their fullest potential. We are proud to say that these are sitting at a healthy rate and continually improving month to month.
Additionally, our daily client hours KPI has been reduced over time to allow our employees time to access learning and development, supervision, and other training.
It is a shame that we were not able to receive your concerns whilst an employee at ORS, so that we could clear up any misunderstanding. However we wish you the best in your future endeavours