Amazing people, disorganised management - Customer Support Representative OSPRI Employee Review

Plenty of overtime. Job isn’t difficult once training is complete after about a month.

Will often go over scheduled hours. New corporate executives don’t fully know how the lab works

Competitive staff package and benefits Strong relationships with customers, particularly the farmers the organisation works with Many colleagues are supportive and good to work alongside, creating a positive team environment at the peer level

Perceived favouritism in hiring and promotions, not always aligned with performance or capability Managers sometimes lack the required skills and practical experience, with too much emphasis on those who “talk the talk” Employee feedback is collected but often not meaningfully acted upon Concerns around age bias, with decisions not always based purely on merit Organisation is heavily weighted towards middle management, with insufficient front-line staff support Inconsistent leadership and poor communication from management Financial priorities appear misaligned investment in conferences despite concerns about pay, staffing, and job security Lack of confidence in senior leadership’s understanding of operational realities and staff needs