11 Oct 2025
Ocado Logistics Response
6moThank you for taking the time to share such detailed feedback. We're pleased to hear you enjoyed aspects of the role such as driving and interacting with customers.
We’re sorry to hear about your experience regarding safety and vehicle condition at the time. Safety is our top priority, and feedback like this is taken seriously so we can continue strengthening standards, maintenance processes and escalation routes across all sites.
We also recognise your comments on workload, pacing and pay, and we continue to review these areas to make sure colleagues feel supported and able to work safely.
Thank you again for your honesty — it helps us focus on the areas that matter most to our teams.