Toxic work place, toxic culture, toxic management - Energy Specialist Octopus Energy Employee Review

The entire culture is toxic at present. The business is straining every ounce of productivity out of everyone and it’s mentally draining, absence levels are insane and it’s because everyone is so drained and management are so far out of touch with reality. Octopus has taken on significantly more than they can handle, they exclaim to the industry they can do more with less and while this is true. No one is a miracle worker and the idea that you can manage a 7.5m customer base with 4.5k staff circa is nonsense. Incentives created on a whim with unrealistic and frankly obscene KPI’s Absolutely no transparency to the hiring/ progress pathway outwith who’s face fits and who’s face does not fit and decided by certain people who seem to have a large say in this, the people who do manage to progress are always certain favourites. Management expecting people to stay behind and work overtime dolled up as “ late working “ as they don’t actually pay overtime, for a £25 uber eats, however expect to be scrutinised for everything you have done if you do choose to take advantage of this. Good luck reaching out because behind closed doors no one wants to know, the only time both customer and employee related they want to know is when it goes public as they are so concerned about their image to the public, a marketing machine, a marketing gimmick!!! Bulb Energy once made headlines in the Telegraph for having such a toxic work culture, it would appear Octopus want to foster this culture as it’s no different and actually worst at this stage. Management could not manage to order a set of drinks in a bar, never mind manage the business and it shows! Overall I would suggest you stay well clear of this job right now The response to this review will be as follows “ we are sorry you feel this way etc etc , please reach out on this email confidentially” I can assure you that is not the case at all, totally laughable from top to bottom at the minute.