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      Octopus Energy

      Engaged employer

      Octopus Energy reviews

      Really good company and great perks - Customer Service Octopus Energy Employee Review

      5.0
      24 Jul 2025
      Customer service
      Recommend
      CEO approval
      Business outlook

      Pros

      - incentives -pay is fair -free food

      Cons

      - you can’t always sugar coat the job, people will be angry at you

      avatar
      Octopus Energy Response
      11mo
      Thank you so much for your feedback! Happy to hear you're enjoying your time with us and completely understand that within customer service we're helping customers who have issues and sometimes we get things wrong. Our aim as ever is to make our customers the happiest they can be but not only that, also our teams. Happy to chat if there's anything I can do to support, I'm only ever a DM away. Kind regards, Fay Olner, Head of Operations.

      Explore other reviews about Octopus Energy

      5.0
      7 Dec 2025
      Software engineer
      Recommend
      CEO approval
      Business outlook

      Pros

      good leave, steady employement, enough lateral movement

      Cons

      lots of politics, people can be nosey, leadership is a good ol boys club

      1
      1.0
      13 Dec 2025
      Employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Some members of the company are the best people you’ll ever meet.

      Cons

      Genuinely a complete mess. Incompetent, passive aggressive leadership that repeatedly makes both poor and confusing company decisions. I have some absolutely crazy stories from things I’ve witnessed here. There’s things that are so bizarre and dysfunctional, they belong in an alternate reality.

      7
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