Strong company but must be willing to work hard. - Customer Service Manager Old Navy Employee Review

3.0
2 Oct 2008
Recommend
CEO approval
Business outlook

Pros

Great benefits and you are never bored with your job because it will consistently change.

Cons

Lack of planning by corporate which leaves stores struggling to meet unrealistic guidelines. Lack of respect for personal life. The job will own you and your time and you will receive little thanks or compensation. Inconsistent standards by corporate and higher level leaders, store resources that are not updated or specific, training materials that are incomplete or not updated to consistently changing standards. Promotions, sales events or contest that are overly complicated so become hard to understand.

Explore other reviews about Old Navy

5.0
2 Jun 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Good starting place to work for part time.

Cons

Can be hard to get hours.

2.0
26 May 2026
Recommend
CEO approval
Business outlook

Pros

You might meet some lifelong friends! Long tenure if you are willing to give up everything to try to be a successful employee Good EAP program for short term intensive therapy…

Cons

Public criticism, condescending communication, inconsistent accountability, and fear-based management styles became increasingly common. Feedback often felt reactive rather than constructive, and many employees did not feel psychologically safe speaking openly about concerns. There was also a significant lack of consistency between leaders and stores. Expectations changed constantly, communication was often unclear, and favoritism sometimes impacted accountability and decision-making. Long-term employees who consistently stepped up during difficult periods often felt taken for granted rather than appreciated. Reporting to HR will get you no where. You will be gaslit if you choose to speak up.

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