Doing my best work with a team that truly cares - Customer Success Lead Oliva Employee Review

5.0
30 Mar 2023
Recommend
CEO approval
Business outlook

Pros

Leadership are completely transparent about the business and decision making - as a result I've found it easy to build trust. I'm given complete autonomy to get my job done, and a non-parental culture means flexibility to work how best suits me. There's minimal bureaucracy and I've experienced zero workplace politics. Oliva has true talent density. I am surrounded by superstar colleagues. I really mean that - it's one of those places where colleagues are proactive in helping me get things done, before I ask them. Oliva's care model is the best I've seen in this space. Our Chief Clinical Officer (and care team) has a lifetime of experience in mental health, and she has the last word on anything that impacts our clients. This is a differentiator - if you truly care about mental health, prod and probe the companies you are interviewing with - you'd be surprised how many won't stand up to scrutiny. Obviously the mission... it's hard to not be motivated by life-changing reviews. The product team are outstanding. The quality of the platform speaks for itself.

Cons

None of the below are cons in my mind, but maybe things to think about if you're curious about joining: Talent density and a small team means wearing multiple hats and being on top of your game. You are fully supported to take care of yourself, but this isn't the place for coasting. Career progression is what you make of it. You may not have really clear timelines and job titles to aim for. We are pretty flat in hierarchy and low-ego, so something to bear in mind if you have expectations for junior - manager - senior etc etc. That being said, if you're driven, you can create your own role. If you like really concrete processes and structure, you may struggle. This is the same for most SaaS startups in my experience, so you either thrive on uncertainty or struggle with it!

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Oliva Response
3y
Great insight thank you for sharing!

Explore other reviews about Oliva

5.0
18 Jan 2023
Recommend
CEO approval
Business outlook

Pros

Oliva has a great starter company culture and team. I'm happy to be a part of the movement to bring meaningful and accessible mental healthcare to everyone, and it feels so much more achievable, when you are with a company that seems to really care about their mission. They offer competitive contract rates, a seamless onboarding process and are receptive to feedback to improve the client experience, which I think is a credit to the HR team! It's also important to highlight that they are also very mindful of the provider experience and are open to feedback to improve this as well.

Cons

None that I can think of. Oliva is growing and expanding and with that, I imagine there will be ongoing updates which are a good sign that things are happening as they are looking for ways to improve the overall experience. So having a level of tolerance for the nature of a "startup", is key. There's so much to appreciate about this company and its team.

4.0
7 Apr 2025
Recommend
CEO approval
Business outlook

Pros

Caring clinical team, complexity of clients isn't too severe and free supervision is offered.

Cons

Pay rate is pretty low at £50 per hour if working with severe and complex clients.

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