CSR - Customer Service Representative (CSR) Onduo Employee Review

Onduo has exciting growth potential in the market, and leadership does a good job of sharing their company vision. There is a lot of open communication in the marketing department, which has been helpful as everyone is working remotely during COVID, and recognition of work well done. Onduo has also upped their benefits package this year so it is competitive with paid time off, tuition reimbursement, parental leave, sick time, etc.

There can be some long working hours and rush to get things out the door, which is standard for a start-up company.

The benefits package is great, fully remote for the time of COVID, your immediate team is strong, the vision is promising and a large financial backing

There is ALWAYS an ulterior motive for everything. You don’t find it out before it’s too late. Upper level people take your ideas and pretend they were their own (but 3 months later). There is ZERO recognition for the person who actually did the job at hand. The entire company rests in the hand of what we call the Care Team. Priorities are all over the place. We say we want to be the best but in reality we are falling way behind competition. Nothing gets done in a timely fashion. And when something needs to be fixed it take months to get someone to start to think about fixing it. With the company going through a huge transition you would think everything would have been ironed out months ago, but it seems like we are starting the company over again. Falling into very bad habits that were fixed months if not years ago. I understand transitions mean change but it most certainly does not mean to stop communication and improvements. There is zero upwards mobility and when you try to advance your career they pretend to take you seriously for a week and then de prioritized it. I don’t think we have ever had an HR department.