They only care about metrics… - Customer Service Representative One Call Employee Review

1.0
5 Mar 2025
Recommend
CEO approval
Business outlook

Pros

It was a remote position

Cons

They only care about how fast you can get clients off the phone. You try scheduling an MRI in 2 minutes…besides getting through the system, getting a person, confirming the appointment, the obvious point remains: why can’t people just do this themselves? There is no job security this job will be replaced by AI ASAP

Explore other reviews about One Call

5.0
25 Nov 2025
Recommend
CEO approval
Business outlook

Pros

Throughout the interview process, the leaders at One Call kept talking about their culture and the people that make it so great to work there. I was skeptical since most companies talk a big game but One Call actually delivered! Their culture is unmatched and everyone genuinely cares about one another and the consumer (the patients we serve).

Cons

Sometimes the company operates as the world's oldest start-up company.

3.0
26 Mar 2026
Recommend
CEO approval
Business outlook

Pros

Great co-workers! Most supervisors are open and approachable. Interesting work. If they try, employees can learn a lot about the workers comp industry which can take them many places in their future.

Cons

Some people in management (i.e. supervisors & managers) don't have the personality or ability to be managment. In order to supervise, a person needs to have an open & friendly personality to be able to relate to the staff. Way too much favoritism.

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