Why I came back to Digital - Senior Customer Advocate OneDigital Employee Review

Strong company culture focused on taking care of employees and clients. Excellent place to work, as long as you're willing to put in the time and effort.

Not necessarily a con. Still a relatively young, and growing firm that is building out structure.

The people you meet while working at OneDigital are genuinely great, and I’ve formed several lasting friendships during my time there.

Employees are often treated as numbers rather than individuals, with performance measured by metrics that are frequently outside of their control. Upper management regularly sets or changes performance expectations without effectively communicating those changes to frontline agents, making it difficult to meet evolving standards. Employees are also closely monitored, including being timed when using the restroom. Arriving even one minute late can result in a write-up, while upper management is often able to arrive 5-10 minutes late without consequence. During peak seasons, employees are expected to work 10-hour shifts, six days a week. When business slows, the office closes for two weeks, leaving hourly employees without pay. While there is an opportunity to earn back some of that lost income by working additional hours during peak season, it is not guaranteed. Overall, there is a noticeable disconnect between upper management and the day-to-day realities of the job. Many decisions and expectations do not reflect the challenges employees face in the current market, leaving staff feeling unsupported and undervalued.