I worked for the prior company Citifinancial for over 20 years. At first it was a good company to work for but through the years the company was acquiring a lot of competitive consumer loan companies and it got soooo big that I felt upper management lost focus of the reason for their service. The customers. It didn't matter if the customer needed the amount they were qualified for it was you give it to them -no questions or be written up. I have a loan currently with One Main Financial and I have found out they haven't changed. The branches have no authority for anything. Everything needs to go through management that have no clue what the customer is experiencing just what the paper shows. The atmosphere is so cold-not welcoming.