Worst Company ever - Beauty Therapist OneSpaWorld Employee Review

The company only care about sales and forcing you to recommend to every client, basically saying to them that they need to pay $300+ for a face cream. They are so focused on their revenue that a therapist doing amazing treatments gets punished as they don't do enough retail. The only reason they care about retail is that they get 91% of the sale. They need to be paid $50 a day in services and retail on top of that. Management onboard is hit or miss, I had one who understood that excellent service was important and one who only cared about how much money the spa brought in, regardless if the service was good. The company lost more money this way as there was a member of the team who always had complaints and other team members had to perform the recovery service, mostly with no money going to them, instead the complaining member gets paid. But she did retail so it was allowed. This team member also had a habit of lying to the manager about the spa team which was not good for morale as the manager was constantly annoyed at us for something we didn't do.