Terrible Company - Customer Success Manager (CSM) OpenLoop Employee Review

Incredible team members, always willing to fix things that don’t work and truly care about being better and making improvements. Love the remote flexibility and management (in my experience) doesn’t believe in micromanaging.

Every start up has their growing pains, we’ve made huge strides since i started several months ago and continue to make huge strides.

Pros would be remote work and limited flexibility. good support from leads.

Unable to fill your schedule but must commit to 20 hours min for them when you could be doing something else. Unable to make income to support family and pay bills. Also have cut async pay to less than 10 but greater than 5, which is insulting and a waste of my time. I think they remedy the lack of patients by coming up with new specialties and companies but still unable to fill schedule to 50%. They are about to switch to a new pay structure that to me seems impossible to meet if it is based on productivity when you have NO patients in the first place. and as also mentioned above they are still hiring ...