Less Salary and Micromanagement by manager - Applications Support Analyst Openpay Employee Review

Hi and thanks for leaving your feedback. Our launch into the US is gaining plenty of traction and we’re excited to be taking this huge leap forward! I don’t think there is a single person around who wouldn’t be happy to be paid more. We conduct annual benchmarking based on each role and its responsibilities, to ensure that we provide remuneration which suitably recognises the contribution, the impact and level of responsibility associated with the role and the individual. We review salaries across the company annually and offer our team have a growing number ‘values adds’ which including allowances for home office equipment and running costs, 18 weeks of paid parental leave, access to 5 weeks of annual leave per year as well as a wide range of discounts and offers from over 400 retailers in each country we operate. We also recognise that career progression is important to our people and have set internal targets for the placement of existing team members into new roles. Last year over 15% of roles were filled by our existing team and this year we aim to better that result. As you can respect, the past year has been difficult for society in general. We consciously took a conservative approach to our hiring process throughout 2020, as a measure to ensure we preserved the company and the roles of every team member. While this may have resulted in fewer opportunities for progression at the time, it meant we were able to invest in areas which allowed us to bounce back stronger and has enabled us to unlock an increasing number of opportunities for our team to build their career with us. With respect to your experience with your manager, we take the conduct of our leaders extremely seriously and we maintain high standards as to how they should lead their teams to success. We gather feedback from our team members on a regular basis and use this to make improvements in areas including our work environment, processes and our people practices. In our most recent survey, our Application Support team which you were part of, returned an engagement score of 89%. This level of result is one I am proud of and while I understand that we were not able to meet your expectations, I am reassured that we are creating a great place to work for the others in the department. Thanks again, I wish you all the best for your future endeavours.