Pros
No pros for this role.
Cons
AVOID!!! I worked here for 6 months - firstly, it was advertised as not just calls but also online queries & emails. This is incorrect, due to the amount of calls received because of people constantly leaving due to such an awful job and the culture there's not enough staff to deal with the work load in all departments. Therefore, no emails/online queries ever get answered which means you take the abuse for it on the phones. Managers don't care, also there's only one or two who actually understand your role majority of them don't have a clue about what you do. Unrealistic expectations whilst working from home that will probably carry over once in the office again. Managers don't check in on the well being of their staff, people always leaving due to the awful environment and abuse you get on the phone and a lot more signed off sick. You're just a number and they don't care about you. I didn't know one person that enjoyed their role there. Managers always speak to us like crap, now it's just on an online chat so everyone can see. Never seen managers publicly send messages in the way they did to their staff. Every call is a complaint due to everything so badly managed and delayed but you're the only ones who get the abuse on the phone for it and can't do anything about it. Worst place I've worked at, avoid at ALL COSTS.