Pros
I have been viewing some negative reviews about Optos recently and these reviews do not represent Optos correctly in my opinion. Optos has great technology and is a great place to work. The pay is competitive, it is a nice workplace environment, they offer a hybrid workday shift, (in office 2 days per week) and offer a good benefit package. New Supervisors have been brought in with technical experience who are building a better team environment. The pace of work is fast, but there are plenty of people to help you when needed. The management team is supportive and approachable.
Cons
In the beginning the training was nonexistent (shadow for a few days and then get on the phone and take calls), but recently a new Technical Support Trainer was brought on board to develop a better training program. The new hires that are brought on board are receiving comprehensive training and if I need help personally, I can go to the trainer to get hands on help.