Over complicated and miserable environment..."toxic" barely describes it. Beware the word "matrixed"! - Analyst Optum Employee Review

1.0
4 Feb 2019
Recommend
CEO approval
Business outlook

Pros

Salary was excellent. Benefits were okay; nothing outstanding. Some seriously good people.

Cons

Fear... constant fear. Matrixed. More like infinitely convoluted. Getting anything done requires getting 40 department involved - without ever telling you what department does what or whom to contact. Trickle down blame. Management overly concerned with how things look for "them". Restricted advancement. Unrealistic expectations of control over external forces; what an employee was able to control. Managers publicly verbally flogging employees during group meetings. Tossing folks under a bus was a common theme.

Explore other reviews about Optum

5.0
17 May 2026
Recommend
CEO approval
Business outlook

Pros

Great company to work with Good work life balance Good pay package

Cons

Neee to focus on new growth

2.0
20 May 2026
Recommend
CEO approval
Business outlook

Pros

Remote work flexibility, supportive coworkers.

Cons

Chronic understaffing that leads to constant burnout Leadership behavior is inconsistent, unaccountable, and often dismissive Nepotism heavily influences promotions and opportunities Raises and bonuses are rare or nonexistent despite increasing workloads Workload expectations are unrealistic and unsustainable Company talks about mental wellness but does not practice it internally Extremely limited EAP benefits that offer little real support Employees are not acknowledged, respected, or meaningfully recognized High turnover due to poor culture and lack of investment in employees

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