used to be a good place to work, not anymore - Business Systems Analyst Optum Employee Review

2.0
5 Feb 2025
Recommend
CEO approval
Business outlook

Pros

lots of options for WFH positions

Cons

- they don't give real raises (even as a top performer, you're lucky if you get a 2% raise). their new thing since the massive layoffs last year is to put a cap on how many good reviews managers are allowed to give. so if you are on a team where everyone is performing at a high level, some will be picked to receive less than perfect reviews for no reason. last year I was told "not everyone can get a 5" as the only reason for not getting a perfect review. - no opportunities for advancement unless you apply for an entirely different role elsewhere in the organization. (even still, very difficult to do) I've been an analyst for 5yrs and was told that the likelihood of even making it to Senior Analyst is very low and basically takes an act of God. - unstable working environment. with layoffs and re-orgs, I've had 5 managers in 5 years. I was recently given a new job, new title, and new manager without discussion or any say in the matter. - constant budget cuts yet excessive spending on wasteful unnecessary things. no more budgets for any committees or gatherings, yet a single clinic with had 12 credit card machines allotted to their site as a part of a recent rollout (not in error), and all of our clinics recently had their, in many cases new and in perfect condition, computer monitors forcibly replaced as a part of the same rollout.

Explore other reviews about Optum

5.0
15 Jun 2026
Recommend
CEO approval
Business outlook

Pros

great management, work life balance, atmosphere

Cons

no cons, very satisfied with my employment.

3.0
4 Jun 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Some very talented people give so much of themselves to the company, the clients and their co-workers. I work with (and have worked with) some excellent, smart, supportive people.

Cons

Too many layoffs. Upper management is clueless about how the day to day work gets done, what it takes to make certain changes to processes, and how to treat employees. Some are great. Mostly, they just look at numbers. So many of us have been doing our jobs long enough to know what is needed for certain requests. But we don't get a voice. We just have to do it and suck it up. They are firing ('reduction in force') all of the seasoned staff and let the rest deal with the fall-out. So many teams are losing good people but those people are training their off-shore replacements before they are told about being cut. So how is that a reduction in force? It's just a reduction in payroll numbers. Everyone is on edge just waiting for the next axe to fall. And we have to try and learn or teach another role with less experienced people and more work. It's crazy. On milestone anniversaries, they send an email recognition but once the milestone gets to over 15 years, you are a target. Pay and benefits are fine by me. Raises are practically non-existent, even after layoffs and asking employees to take on more responsibility. that's messed up. They talk about work/life balance but that doesn't trickle down to the actual workers who are so stressed they fear for their jobs if they don't do the extra mile. Many of us are just hanging on instead of quitting so we can at least get some severance. Others are actively looking.

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