Pathetic and slow - Anonymous employee Orange Tree Employment Screening Employee Review

I am sorry to hear about your experience. As a current employee you know we do monthly metric meetings to go over each team’s turnaround times. We are very open about how teams are doing with workloads. To review your concern above, I did check in with the Customer Service Manager to see how our TAT is currently. It looks like we are just outside our standard scope of 2 hours – last month was 2.2 hours to first response in our ticketing system. This last week showed some great improvement to 0.9 hours. Please remember we keep an open door policy in our office, either myself or any manager would welcome any suggestion and concerns you may have. Mike Hovorka VP, Research/Vendor Partnership