Pros
Can be a good option for graduates or people just starting their first jobs. Nice office in the city center. Free coffee, refreshments and snacks. Good company parties.
Cons
The company has gradually become one of the worst places I've worked at. Upper management seems completely disconnected from what employees actually experience day to day and shows very little interest in staff wellbeing. Employees get the absolute bare minimum when it comes to benefits: 20 days annual leave, no company sick pay, a 40-hour week with only a 30-minute unpaid lunch break, and virtually no meaningful perks. At the same time, expectations continue to increase, and many people end up doing two or three times the amount of work they originally signed up for.
When I first joined, the role was advertised as hybrid. It was only later that I discovered nobody in the company was allowed to work from. Of course, there always seemed to be exceptions for certain people, which made the policy feel inconsistent and unfair.
The company places a huge emphasis on meaningless activity metrics rather than actual performance. The requirement to make 28 connected calls every single day is a perfect example. Anyone with a basic understanding of productivity or business performance knows that results matter more than arbitrary call targets, yet management remains focused on box-ticking exercises instead of outcomes.
The company frequently talks about growth opportunities but almost always seems to prefer hiring externally rather than promoting existing staff. Even long-serving employees often leave without so much as a thank-you message or acknowledgement of their contribution.
One of the main reasons many people stayed was the bonus structure, which provided genuinely good earning potential. Management significantly reduced it, having a major impact on employees' monthly income and lifestyle. For many people, this was the main reason to stay despite the other issues. Its removal is a big reason why so many employees are now leaving.
There are some genuinely good people working here, but professionalism across departments is very inconsistent. Dealing with certain teams can be incredibly frustrating, as you often find yourself repeatedly chasing people to do tasks that should already be part of their role.
Above all, the company does not feel entirely honest with either its employees or its customers. There is a constant feeling that people are being sold one thing and receiving another. Employees are expected to support a product that many feel is overpriced, increasingly uncompetitive, and difficult to justify to customers. Complaints about hidden or unexpected charges are common, which only adds to the frustration.