Pros
Overall the Rollins family is trying to run an ethical company and do the right thing for it's customers. The training is very thorough and there are some very good people working for the company that truly want to provide the best customer service possible.
Cons
Region and division management often look the other way or fail to thoroughly audit their branches if their numbers are good. This is due to the fact that the annual "President's Club" competition is a very lucrative reward for those branches, regions, and divisions that finish the year as the "best" in the company in several categories such as customer retention. For example, the Michigan Region as part of the Midwest Division has consistently been rewarded with President's Club honors even though for years numbers were not being truthfully reported and both through the lack of thorough auditing and looking the other way region and division management have been to these lucrative trips.