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Just don't do it. - Anonymous employee PRO Club Employee Review

2.0
6 Aug 2015
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Free gym membership, some people can be really nice, discount on certain food items and at the PRO shop.

Cons

After working here for a few years, I have to say that the environment is incredibly stressful. Management seems disorganized and the majority of departments seem like they're understaffed and their employees are overworked (especially the internal operations departments). Hourly employees are not really allowed any overtime and salaried employees are expected to work more than 40 hrs a week without additional pay (and reprimanded if they don't), Upper management seems to care more about revenue and the company's public image than employee satisfaction and happiness. In addition, there's a cult-y feel due to the PROBEST policy and the uniforms that all "cast members" are required to wear. Having to do "warm ups" each week to go over the PROBEST ideal is childish and stupid. Don't drink the kool-aid! Personal expression is not permitted, which is very old-school thinking especially in the Seattle area. This place is nothing short of a nightmare.

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PRO Club Response
9y
Thank you for your constructive feedback, we are always working to improve our management practices as well as employee satisfaction. We would also like to apologize for not responding to your review sooner but would like you to know that we have been working on a new business model that allows management to be more connected with the daily needs of their team as well as providing a better work life balance. We do have a service model that reflects Disney's service standards, and we do everything we can to make that clear to candidates when they are in the application process. The culture and uniforms may not be the right fit for everyone, but it is something that sets us apart from our competitors, and allows us the ability to create fun and memorable experiences for all of our members. We know that we are certainly not perfect and would appreciate any additional feedback you may have. Please feel free to contact us at procomments@proclub.com and include Glassdoor Review in the subject line, or stop by the HR office.

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Anonymous employee
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CEO approval
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Pros

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Cons

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Pros

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Small teams carrying a massive workload. Payroll issues happened more than they should. Uniforms weren’t my favorite.

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