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Great Company Great Benefits Great Leadership - Fraud Detection Supervisor PSCU Employee Review

5.0
11 Jan 2014
Recommend
CEO approval
Business outlook

Pros

I have worked for PSCU since November 2013 and I love it. I work with individuals who care about people, the company, and want to make a difference. That adds value. I am supported in such a way that I notice that I am happy going to work everyday. I haven't had felt like that for at least 15 years. I was made to feel part of the team immediately. I have been given everything I need to do my job. There was a prepared on boarding plan that helped me get off to a great start. I love the interaction I have with people on a daily basis. I feel successful because of the support I receive. I am completely happy with my decision to work for PSCU. While it is a call center environment, it is more of a collaborative feel and less of a corporate feel to the environment. It is the best call center I have worked for out of the last 4 I have worked. Check out the website and see what it is all about. www.pscu.com. For careers search www.pscu.com/careers/index.html‎. We have locations in Phoenix, Arizona; St. Petersburg, Florida; and Michigan. There is a lot of information to help you get a feel of the values and the type of company you would be working for.

Cons

None. I don't even mind the 48 mile one way commute because I love my job.

Explore other reviews about PSCU

5.0
3 Nov 2024
Recommend
CEO approval
Business outlook

Pros

Nice company to work for

Cons

None so far that I saw

4.0
28 Feb 2024
Recommend
CEO approval
Business outlook

Pros

The company's culture is inclusive, they are very good at soliciting feedback from employees, they utilize Clifton StrengthsFinder, they are trusting and empower employees to be at their best. They offer Tuition Reimbursement and have Mental Health programs and several other wellness programs that employees are encouraged to participate in. PSCU is consistently working on employee engagement programs and DEI initiatives. The organization is truly caring of their staff. Employees are recognized often for their good work.

Cons

There is a tendency toward a falsely positive façade in my division. There are many system related challenges in the Contact Center, which makes it challenging to train new employees. There are times when poor behavior is overlooked and seems not to be addressed appropriately, or it is inconsistent. Often there are team members that are not recognized for their efforts and others that are not held accountable. There are times when team members let others take the work they don't want to do, because it is not work that is highly recognized.

6
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