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      PSCU

      Now known as Velera

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      PSCU reviews

      Please Look Elsewhere - Contact Center Representative I PSCU Employee Review

      1.0
      12 Mar 2021
      Contact center representative i
      Recommend
      CEO approval
      Business outlook

      Pros

      The benefits are ok. But it's not worth the stress here.

      Cons

      I have spent about 6 months with PSCU and it was one of the most draining and frustrating places I have worked at. It became a very toxic environment and you will receive emails every day telling people to stop cold-transferring calls. But they never seem to think about the reasons why people have to do so. There's a lot of people at this organization that has a very bad attitude and do not bother to give you support once needed. Please, unless you really need a paycheck, look somewhere else. Oh and I forgot to mention, the calls are back to back and you will be force to work mandatory overtime maybe once or twice a month.

      avatar
      PSCU Response
      5y
       Thank you for your feedback. At PSCU, we’re committed to demonstrating our core values in everything we do for our employees and our Owner credit unions. Transparency and communication are essential to our success. Our open-door policy allows any employee, regardless of job level, to direct work-related concerns or suggestions to the appropriate member of our management or Employee Relations team. We value the voice of our employees and strive to empower our team members to ask questions and express any concerns through the various resources and tools available.

      Explore other reviews about PSCU

      5.0
      3 Nov 2024
      Fraud specialist
      Recommend
      CEO approval
      Business outlook

      Pros

      Nice company to work for

      Cons

      None so far that I saw

      4.0
      28 Feb 2024
      Training professional
      Recommend
      CEO approval
      Business outlook

      Pros

      The company's culture is inclusive, they are very good at soliciting feedback from employees, they utilize Clifton StrengthsFinder, they are trusting and empower employees to be at their best. They offer Tuition Reimbursement and have Mental Health programs and several other wellness programs that employees are encouraged to participate in. PSCU is consistently working on employee engagement programs and DEI initiatives. The organization is truly caring of their staff. Employees are recognized often for their good work.

      Cons

      There is a tendency toward a falsely positive façade in my division. There are many system related challenges in the Contact Center, which makes it challenging to train new employees. There are times when poor behavior is overlooked and seems not to be addressed appropriately, or it is inconsistent. Often there are team members that are not recognized for their efforts and others that are not held accountable. There are times when team members let others take the work they don't want to do, because it is not work that is highly recognized.

      6
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