Pros
Remote work possible
Friendly boss
Small enough you can get promoted
Cons
You have your shifts.
And holidays.
And all the weekend and night shifts that need covering throughout the year.
Your phone might ring at any time if you thought you were off, asking to come in.
Management will agree to anything the clients want
If that means you don't have life outside of work for not much pay, step up and be a team player.