Needs Better Systems - Technician PTC Phone Tech & Comm Employee Review

- good entry salary. - decent training depending on your trainer and how fast you learn. - decent work life balance. - good family values only if you are recongnised by fellow staff members. - if you are experiences its a easy job - all equipment is supplied by the company

- moving up in this company is extremely difficult, they will choose "friends" instead of actual skilled staff members. - management does not value loyalty, skill and experience. (seen many times first hand) - will "force" staff members to write reviews on various websites. - "most" management/head office staff do not understand day to day working of actual retail store. - difficult and unfair target system. - management will avoid the "difficult" questions form lower staff members. - quick to judge mistakes. - no communication between management staff. - you may get quickly confussed from different staff and managers telling you different answers. - management does not follow their own rules. - management will always blame the sales staff instead of making positive changes. - company has a OHS manager but OHS rules not enforced in retail stores.

A genuinely supportive culture where our values — Challenge, Sincerity, Simplicity, Teamwork and Trust — are lived, not just stated. Strong momentum across the business, with plenty of opportunities for people to grow, step up and expand their capability. A dynamic environment that celebrates innovation, encourages fresh ideas, and rewards those who take initiative. Leadership is approachable, open to feedback, and committed to building a workplace where people feel valued. Great collaboration across Retail, Warehouse, Repairs and Head Office — teams rally together and get things done. Clear mission and direction, with a focus on reducing e-waste, improving customer experience, and leading the industry. Recognition is taken seriously, and high performers are genuinely celebrated.

Rapid growth means change can move quickly, which may be challenging for those who prefer a slower pace. Some systems and processes are still evolving and can be refined further to support scalability. Peak periods can create communication pressure between departments, though improvements are ongoing. A few areas remain stretched at times, requiring continued focus on resource planning.