Pros
Decent pay, Ok benefits, Co-workers. Potlucks.
Cons
Extremely rigid policies and inconsistent information from training staff. Faulty systems. New hire training is done as a large group (28 - 30 new hires) with one trainer who is cocky, plays favorites, and is ignorant and rude. Training is beyond fast-paced with unreasonably high amounts of materials to learn. The "tools" you are given to find information ends up being useless and a double -edge sword when you get out to the floor because You are monitored 100% of the time and any extra time needed to research the information in the knowledge center database counts against your stats. Also, your stats are negatively affected if you call the the Help Desk or if you are on hold trying to reach the help desk which is severely understaffed. You get in trouble for using the restroom. The entire Training process needs an overhaul. The turnover rate is insane! They hire, then fire, then hire again... REPEAT. There is no HR employees on site and managers are clueless about state and federal employment laws. Turnover rate is off the charts.