Customer Service Medicare - Anonymous employee PacificSource Employee Review

1.0
17 May 2017
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Free health insurance and not one other thing

Cons

Uneducated managers whose prior career paths do not support any management positions. Team leads and managers are hired without any education, without any desire to be educated and without any leadership skills. You are treated like a child, spoken down to and micromanaged in such a way that going to work everyday is challenging. Backstabbing is the norm, and when employees move from Bend to Boise, they are immediately promoted which bolsters their small minded horrendous work ethic, and unbelievably embarrassing, nonprofessional, clothing. If you think a job in this department is for you, attempt to remember that you will be treated disrespectfully, challenged on your ethics as a good person, and have to deal with women who cannot write nor speak in a professional manner. The employee is always treated like they are wrong and it does not matter that members treat you horrendously on the phone, and you are not allowed to stand up for yourself. You also will not every have any input on how to improve anything in this department. Also, if you complain you will get a corrective action and will be blackballed.

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PacificSource Response
9y
Thanks for the feedback. We’re very sorry to hear you had such a difficult experience during your time here with us. We constantly seek ways to improve our staff communications and leadership and will look to see how we might have been able to better serve your particular needs. We wish you the best with your future endeavors.

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5.0
9 Jun 2025
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

PacificSource genuinely cares for their employees and offers full time remote working opportunities, which Boomers have taken away everywhere else.

Cons

I think about quitting at least once a week because the employees here are soul-sucking. Entitled and out of touch. Might be the healthcare industry, but employees here doesn’t seem to understand the concept of smart business and our viability in the market if we don’t shape up.

2
1.0
27 May 2026
Recommend
CEO approval
Business outlook

Pros

Coworkers who support each other, care about the business, and work from home.

Cons

The path of destruction and mismanagement that’s at the executive level is astonishing. None of them appeared to know anything about how the work is being done and no one seems to have a clue about what updates and changes are happening, let alone how to proceed with changes since they have no clue about the steps within the work, which leads to a ton of confusion across teams. Asking questions and seeking conversation within this “open door” company is risky and labels you as “resistant”. It’s common and is keeping the people who are doing the work from participating in conversation because of fear of being retaliated against or of being viewed negatively.

6
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