So much needs to be done........ - Automotive Service Advisor Passport Auto Employee Review

1.0
8 Jun 2020
Recommend
CEO approval
Business outlook

Pros

You interact with people of every culture and background. Substantial room to make money

Cons

-10-11 hr work days. -Management says they hear your concerns but little to no changes are done since directions come from the CEO and store manager. -A lot of confusing sales plan meetings (“one week it’s customer retention is priority”, next week “you must push the sale, lie if you have to, customers will never be satisfied, if We can’t please them they should not be here anyway” -No quality assurance in the back end (cars leave and come right back.......LITERALLY) -If you are not apart of the “group”, good luck trying to make money. You will just be shunned out and dismissed when you don’t hit the quota with no care to find the real issue” - Senior advisors have open dibs on high paying customers, (it’s an open lane structure they say but the older advisors say it’s their customers when the last time they consulted them was 2+ years ago)- “a K.R special”

Explore other reviews about Passport Auto

5.0
28 Jan 2025
Recommend
CEO approval
Business outlook

Pros

The company cares about their people and that is unheard of in the car business. They hire people that share that same aspect and even though they're not perfect, they try their best to be an elite company.

Cons

The employee lot is up the street and not on our lot. But we make it work since there's not a lot of space.

4.0
22 Dec 2023
Recommend
CEO approval
Business outlook

Pros

Local owner Great tools in place to help you succeed A company that does good for the community There are much worse automotive companies to work for in the DMV

Cons

Meetings are less a collaboration and more this is what we are doing and going to do. With a question a the end to see if anyone disagrees to speak up. The pay is less than what a typical Manager would make in automotive

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