Welcome to the boy’s club! Where misogyny and ineffective leadership run rampant - Anonymous Passport Employee Review

2.0
5 Oct 2020
Recommend
CEO approval
Business outlook

Pros

Future-oriented unlike others in their field Lots of hard-working colleagues Unlimited PTO Trying to enhance benefits

Cons

Are you a male? Have you worked in finance? Do you have a degree from an Ivy League school? Or have worked at a prestigious company that carries a lot of clout?  If you answered yes to one or more of those questions, great! You will be immediately viewed as an intelligent, capable human, and there will be little question of the validity of your contributions. If you answered no to all of the above, whomp whomp. Better luck next time. You’ll constantly be trying to prove yourself with little to no success, even if you are the best at your specialty. The is a slight exception when you are an attractive woman (locker room talk is real, y’all) or if you’re old enough to be their mother. Then, the respect meter increases, but only just a tad. Yet, those old enough to be their mother, who do have a seat at the table, oftentimes become yes women and don’t advocate for their teams. The other option is to pacify the boy’s clubs need for validation and compromise your voice to give them what they want to hear. Then, you have a seat at the table. But imagine it’s a tiny, plastic, uncomfortable one that can shatter at any second when a male’s ego is threatened. And there’s still a hierarchy even within the males. More bro = more better. But, let’s continue. When I first started at this company, I had high hopes: The culture appeared to be diverse and inclusive (a dedicated D&I impact team checked that box) they seemed to value employees based on their company values (People First being a core tenant), and on paper, their strategy was innovative and next gen. Now, it’s not to say the company didn’t start with the best intentions - I truly believe they did. However, pressure to perform and a toxic boy’s club culture has substantially shifted the Passport experience. Let me clarify- there are good people. Those referenced in the cons are also not bad people, just people who need to grow and learn what it’s like for those they interact with. Who need to hear the unfiltered truth. Who need to self-reflect and most importantly of all, adjust their behavior. Details you say? Let’s dive in. While the CEO has a futuristic vision, it is scattered, like a squirrel going after shiny things. Yes, “the only constant is change.” But prioritization efforts have to be established and reestablished on a weekly basis because nothing is upheld, leading us to work in circles around each other. Next, we move onto women in leadership who are tokenized at every major company meeting to insist there is diversity in leadership. However, they are the epitome of what I described above as having a seat at the boy’s table, not advocating for their teams, and are 'yes women.' One woman’s business conduct behind the scenes has been absolutely appalling - firing people because of petty female drama and keeping men who have CLEARLY violated moral and ethical bounds regarding interoffice relationships because of her own personal relationship to them. Those who lead the charge for product and business development strategy had little to no experience in the field, solely chosen based off of personal relationships. They continue to fail to deliver, but again nothing is done because, nah man, you’re my bro. A lot of progress made toward achieving goals set are accomplished by their subordinates overworking themselves, day and night, not because those leading are providing effective strategy. The dev career path is limiting. Extraversion/ "culture fit" (lol) is rewarded, with no path for those who want to be specialists rather than people managers. Unless you’re a bro who asks for a favor. The amount of external consultants they have to hire to drive strategy is troubling to say the least - 1, because leadership is unsure of their strategy, and 2, because they need external consultants to validate what those not in the boy’s club have already expressed time and time again. There have also been repeated reports!!! Of a long-term consultant speaking down to employees (especially female) in ways that would give your grandmother a heart attack, completing lacking any emotional intelligence, but nothing is done. Because he has tremendous influence with buyers. SHAME ON YOU. All this to say, the latest Diversity and Inclusion efforts, while I applaud allocating resources toward, are incredibly performative and check-boxing. While yes, we need to acknowledge the universal drivers that affect race, Passport’s issue isn’t that they don’t listen to or accept those of a different race. They just don’t value anyone who doesn’t come from a privileged existence. Or more specifically, doesn’t mold themselves into what a popular, charismatic, jock, financially-driven-above-all-else, archetype looks like. Again, unless you have a prestigious degree or company on your resume. And no, I'm not a disgruntled employee. Just one willing to illuminate what many of us think but don't say. I hope this inspires you to Do Better. Be Better. Because people will keep leaving if you don't, myself included.

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Passport Response
5y
Thank you for sharing feedback about your experience at Passport. In the Spring of this year, we made the decision to formalize our approach to Diversity, Equity, & Inclusion (DE&I) and formed the “Passport: We Belong” program. We Belong includes executive sponsorship, an impact team to lead educational opportunities, drive cultural awareness, support community programming, a DE&I council to provide strategic direction and accountability, and a dedicated program leader from our People Operations team. In a very short period, we have successfully brought in thought leaders from outside Passport to support the diversity of ideology at Passport and to open our eyes to blind spots we’ve developed. Additionally, we have delivered unconscious bias (UB) training to our People Leaders and our Individual Contributors which has resulted in many follow-up conversations and general awareness of growth areas. Recognizing unconscious bias and working to combat identified bias has been proven to be the best foundation to successful DE&I programming. We recently invited our Under Represented Minorities at Passport to participate in confidential focus groups led by an external third-party to gather feedback on growth areas for the company. In addition, we conducted a confidential DE&I survey, which captured feedback from 86% of the Passport team. These two activities will be leveraged to create our DE&I action plan which we plan to regularly report on to our team to ensure we are holding ourselves accountable for producing results. Over the last year, we have seen positive change in that we’ve added several women to our leadership team at the senior leader level. We’ve still got work to do, but we are celebrating the intentional progress we’re making. As part of our approach on DE&I, we have recognized a need to improve both gender diversity and racial/ethnic diversity at Passport. To support these efforts, we have engaged an outside firm to assist us in developing a strategic plan to achieve improvements in both of these areas. We trust that you are aware of all such improvements through reading our weekly company newsletter, our weekly impact team newsletter, and via communication through our weekly company updates (Office Hours) and our quarterly company Town Hall meetings. Yes, we do value hard work at Passport at all levels of the organization. We also value your work-life balance - we want you to have time with your family, your friends, and to commit to learning and development as well as your humanitarian efforts. We feel our unlimited paid-time-off programming and our implementation of our “Fun & Focused Friday” program which gives employees alternating Fridays off assists in you having a more balanced life. Regarding career-pathing opportunities, we recently launched a career-pathing program at Passport and are proud to have piloted this with our Engineering department. We are excited to roll this out to the entire company in 2021. We know this will enable our People Leaders to drive Employee Engagement by having meaningful career conversations with their team members. As we continue to grow, we are also intentionally focusing on “culture add,” not “culture fit.” We are currently assessing a tool that will support this as we move into 2021. As noted, diversity goes beyond gender or race/ethnicity. It also encompasses age (a point that concerned us about the feedback here), as well as background, education, thought, military service, ideology, and more. We are leveraging our Think Simple and Scale value as we build and grow this culture. We are sorry to hear of unpleasant experiences you or others may have had with anyone associated with Passport. We invite you to speak with your People Leader, People Operations, or even to report such experiences via our anonymous online reporting tool, which you can find out more about via the Company Intranet. We also invite you to make your voice heard via employee surveys, focus groups, and conversations with your leadership as well as People Operations. With regard to performance management, our philosophy for performance feedback leverages the natural interaction between people to have ongoing dialogue about past performance and opportunities for future growth. We have a system (Lattice) in place to support this dialogue between our People Leaders and their teams, and we are planning initiatives to drive utilization of this tool even higher. We invite you to speak with your Employee Engagement Business Partner if you have attempted to have performance conversations with your People Leader that have not taken place. Again, we thank you for your feedback and appreciate your perspective. Based on survey results, focus groups, and direct feedback from large portions of the organization, we believe we are moving in the right direction. We know this is an ongoing journey, and we are committed to driving progress toward making Passport a place where everyone can feel they belong.

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Pros

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Cons

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5.0
22 Dec 2025
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

I've worked with high-growth tech companies for the past 10 years and Passport is by far the best of the best, comprised of uber-smart, diligent all stars across all teams, from top to bottom. After reading the recent one star review from Nov. 18th (we know who you are) circulating and felt it only fair to share a perspective from someone who has actually thrived in the environment that the new leadership at Passport has built over the last couple of years. Many of the claims in that review reflect a mindset from the old lifestyle business era from a low performer that former management turned a blind eye to if not encouraged. The company is no longer run that way and some people who were used to low expectations and little accountability did not adapt and left with sour grapes while the rest of us continue to hustle and build this amazing rocket ship in the industry. On Honesty and Transparency The claim that leadership hides financials or misleads employees is a farce. Every month, leadership presents many of the same deck slides that are discussed at the Board level. Revenue, expenses, forecast, risks, and strategic priorities are all shown in detail to ensure alignment across all teams. There is no secret version of the truth floating around. This level of transparency is the exact opposite of what the reviewer described and has been one of the biggest changes since the previous leadership regime ended. We're about to crush our 2025 numbers and are looking for even bigger things in '26. Everyone currently with the company had a hand in this breakout year and have more than earned the year-end bonuses that are coming next month (with the exception of the Nov. 18th reviewer, who was relatively useless). On Leadership The idea that leadership does not exist here is inaccurate. What actually happened is that the mindset of automatic entitlement disappeared when accountability increased. Leaders today participate directly in problem solving. They own decisions and they communicate challenges openly. There is no finger-pointing, backstabbing or politicking. That is not always comfortable for those who preferred the older lifestyle business approach where expectations were lower and performance was not closely evaluated. On Culture The reviewer mentioned a culture that supposedly disappeared. What really disappeared was the acceptance of mediocrity. The current culture has been rebuilt on strong work ethic, genuine collaboration, and an environment where people step in to help each other without fear of blame. When something goes wrong teams rally together instead of pointing fingers. This culture is why so many of us enjoy working here and why the company has advanced in ways that were not possible under the former management that was, at best, out of touch and, at worst, grossly incompetent and dysfunctional. We have problems. Things break. But when it's time to come together and reverse engineer what went wrong and determine the best path forward to solve the problem, there is a genuine collaborative environment where egos are left at the door and we come together as a team. It's hard to build culture at any company; it's even harder to re-build culture. This management team has done just that, and I love going to work every day because I know that whatever challenges lie ahead, I will be supported at all levels throughout the company. To Candidates Reading Reviews Understand that not every negative review reflects the current reality. Some are written by individuals who struggled when the bar for performance was raised and the lifestyle business mentality was replaced with a focus on execution, accountability, and transparency. Indeed, Glassdoor is generally a place where low performers go to air their grievances because they aren't willing to address their own failures as an employee. For those who want to do meaningful work with people who support one another and who value honesty, Passport has been a rewarding place to grow a career. These have been the most rewarding, fulfilling years of my professional career and that is not an understatement.

Cons

People like the Nov. 18th reviewer need to be shown the door sooner. Fortunately, the vast majority of the dead weight from the prior regime is gone but when someone isn't a fit they need to be managed out of the company.

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