Pros
You do not need to think on how to conduct you sales- everything is scripted and planned on how you force sell (is this even a pro?)
Cons
Micro management (reporting in and out hours for lunch is needed even when you work from home) and how many times smoker can smoke a day is also implemented. Basically, they deem as they own you as a whole during working hours and days that you should not have a say or a tad of freedom. Rigidness - You cannot reschedule anything that is as per "SOP" and their "SOP" can be as redundant as how many times and how long you call your lead back. Even if you are unwell, half day is only allowed at 2pm or you will be considered to be on full day MC even if you turned up for work up till 1pm. Everything is controlled and inflexible, you're not treated like adults. Commisions- When you hit a certain tier, you do not instantly get what that tier pays you- they shred the pay outs. (eg. 2nd tier 10% 1st tier 15%, you hit 1st tier, they will deduct whatever you hit on 2nd tier out before paying you the balance on 1st tier so you get lesser commissions, its all shredded). In conclusion, its totally not worthwhile and the "managers" talks and manage the team like everyone is stupid. Salary- Honestly, you really do not earn much here, they have over promised and sugar coated way too much just so to attract candidates. Even before I decided to give it a try, I already found them shady as there were different positions posted out, some require higher qualifications and posted a higher salary range, but when enquired, told me that it is all the same and the salaries regardless of the various positions with different requirements under sales for what I've checked, is not as what it is. It will always be $x000. Isn't this almost like a scam? Well, they'd tell you "company's policy" anyway. Inappropriate SOPs/rules - Under probation, yes, employees are not entitled to any of the benefits. But if we take a sick leave, we should submit under "unpaid sick leave" to rectify our absence no? however, their system only allows you to submit under unpaid leave- it doesn't aligns to what I know and they say "company's policy". With the COVID 19 situation especially, we avoid clinics and has seen Doctor's anywhere(video consultation) if we feel sick, and submitted that MC which is given and recognised in Singapore but was told by the "managers" that it is not allowed. Consulted MOM and was told that if DA is registered under public medical institution, they cannot disallow it. Am in check with DA on it but am pretty sure they will still say "company's policy" and reject it. This is almost like a propaganda company.