Dysfunctional Hype Train - Anonymous employee Pavilion Employee Review

2.0
20 Nov 2023
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Pavilion’s greatest asset is its people with boots on the ground: endlessly enthusiastic and mutually-supportive. A cynic might suspect they’ve drunk the Kool-Aid, but I’ve rarely met a more genuinely positive group. Working with such colleagues is a joy.

Cons

The business has no direction; its tactics are set by emotional, knee-jerk reactions without any overarching strategy. The company has halved in the past year, each layoff preceded only by praise of everyone’s performance and reports of financial solvency. After-the-fact justifications are presented with self-flagellation, poor reasoning, and the occasional condescension, but never with a significant change in direction. These are cold comforts to those let go during their parental leave, within a day before meaningful severance is required, or as part of a sacking of multiple teams without warning that anything was awry. Leadership communicates either too much (eg. mandating two all-staff meetings every week, micromanaging through high demands and publicly-exposed OKRs) or too little (vague magical thinking about the future vision of the company). The root cause is clear: the CEO cannot differentiate between his own feelings and the health of the business as a whole; remaining leadership, while capable in their own right, refuse and rebuff any attempts to speak truth to power, thus depriving themselves of constructive feedback. Everyone else is left scrambling to toe the shifting company line to support a rapidly-churning set of disillusioned members. The company’s ideal of “kindness” is reduced to a saccharine veneer, covering directionless leadership desperately huffing its own vibes to maintain a high after a trail of broken promises.

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Pavilion Response
2y
We appreciate you taking the time to share feedback about your time at Pavilion and we’re happy that you found joy working with your colleagues - you contributed to that positive environment too, and for that we thank you. Our goal is to be proactive not reactive but we readily acknowledge how disorienting it can feel when the plan changes. We are actively developing a clear, long-term strategy with measurable goals and a commitment to transparency that everyone on the team has seen and contributed to, so we all feel a sense of ownership and understanding of our shared future. We’re proud to help thousands of people every year. We receive so many heartfelt messages from people whose lives we’ve meaningfully and authentically impacted. And the spirit of those early dinners still, and should, inform how we help our Members today. We are a human-first organization and we aspire to make a meaningful difference in people’s lives. But with that said, we deeply appreciate your feedback and wish you the very best in your future endeavors. We’re sorry it didn’t work out and are excited for you and your next big adventure. If you ever want to reach out to us, please email people@joinpavilion.com. We’d love to have a deeper off-the-record conversation to continue getting feedback. Good luck and we truly do wish you all the best.

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Cons

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