Don't Recommend - Retirement Specialist (Customer Service) Paychex Employee Review

2.0
9 Feb 2021
Recommend
CEO approval
Business outlook

Pros

Good First Entry-Level Job for Young People

Cons

What was discussed in interview didn't match with actual job. The interviewers made it sound like we would have robust and meaningful discussions with participants on saving for retirement, actual role turns out to be more data-entry related and generally aren't allowed to discuss much of anything with participants. Company culture also felt misleading during the interview process. The managers are very well dressed, professional, and polished; giving the impression that the team would also be this way. Well, upon being hired and seeing the team I'd be working with, the co-workers are too casual, no real dress code, felt really unprofessional at times. Wish I was given a tour of the department I'd be working in during my interview, if so, I never would have taken the job! This role is good for someone young, who's just starting out, but if you have experience working at big financial firms in conservative professional environments, you'll feel mismatched at Paychex. Its like going from a 5-Star Restaurant to a Diner.

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Paychex Response
5y
Most of our offices are home to different teams - some client facing, and some not - that have differences in dress code. When it is safe to do so, we welcome all candidates to take a tour of our offices as part of their interview process or check out our company profile at payx.me/themuse to get a glimpse inside some of our offices (including Phoenix). Thank you for taking the time to share your feedback.

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5.0
17 Jun 2026
Recommend
CEO approval
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Pros

Paychex is a great company to work for. I’ve held multiple roles over 20+ years. There are always ups and downs, but for every position, manager, decision I disagree with, there are ten others that are outstanding.

Cons

It’s a large company with many opportunities to grow, but smaller companies may offer higher compensation.

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1.0
1 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Nothing is good about working here.

Cons

Nobody is ever held accountable. Pay is awful. Benefits were all moved out of state, so all providers in the area are all out of network. Jobs are being moved to India. The list goes on. Sales is the absolute favorite department in the entire company. Nothing sales can do is ever wrong, even when they give false information to clients and then the support team has to deal with the fallback. Don't get me started on Payroll.... the entire department has gone to the wind. I honestly don't know how this company ever did good with payroll services. The #1 complaint i got from every single client I interacted with was they could never get ahold of their Payroll Specialist. The company's response to this was to start making other departments learn payroll duties. This year they moved insurance benefits to a plan out of Arkansas, which made every provider I was already seeing become out of network. I had my first major medical scare of my adulthood and ended up paying a few grand out of pocket because U of R was out of network. Promotions are non existent. They make you apply and interview for any role you want to move into. There is nothing good about working here, and i would advise anyone to stay away from them.

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