5.0
31 Oct 2018
Current employee, more than 10 years
Cincinnati, OH
Recommend
CEO approval
Business outlook
Pros
-Competitive pay and benefits -Culture -Leadership opportunities -Company invests in its employees (ex. Trek Leadership Cafe, LMS courses, tuition reimbursement program) -Community involvement -Freedom to think big and drive process improvement -HQ building has modern work spaces and includes workout room and pavilion (cafeteria)
Cons
-High Executive level turnover -Growth takes priority over fixing existing products -Lacking phone technology to run a successful call center in Support -Sales still selling one-to-one service model, when in reality that isn't feasible given our size