Good, but starting to slip - Patient Account Associate Penn State Health Employee Review

4.0
18 May 2016
Recommend
CEO approval
Business outlook

Pros

The pros and cons are very dependant on who your supervisor is. Luckily I had a wonderful supervisor who genuinely cared about her staff and was very flexible and understanding with hours and time off. PTO is pretty good and the tuition assistance they provide is wonderful.

Cons

Yearly raises are tiny and do not often make up for each year's rising insurance premiums which after getting a tiny raise and then being socked with a yearly insurance premium increase, you can easily be left with a smaller paycheck than the year prior. this has happened to me for the last 2 years. Also. it used to feel like a family and management maintained a very nice balance between making sure the revenue was coming in as well as making sure staff felt appreciated. New HR policies and various new directors have changed the atmosphere and many employees are starting to feel like just a number.

Explore other reviews about Penn State Health

5.0
20 Apr 2026
Recommend
CEO approval
Business outlook

Pros

the people are very inspiring to work with.

Cons

The pace is very slow.

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Penn State Health Response
1mo
Thank you for sharing your positive 5-star review and for the kind words about your colleagues. We're glad that comes through. As an academic health system, research is central to who we are. The work you and our research teams do every day touches patients and communities across the region and beyond. Thank you for being part of Penn State Health.
3.0
4 May 2026
Recommend
CEO approval
Business outlook

Pros

Decent company to work for depending on your department. Benefits and pay are average, enjoy(d) what I do each day and my peers were supportive.

Cons

We recently began losing a lot of great technicians over the last year. HR doesn’t hold management accountable for policies involving harassment and retaliation. Our department was always top notch but began failing significantly beginning in 2025. Now everyone is leaving or being fired for unwarranted reasons. Growing concerns over outsourcing due to lack of accountability in management.

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