Been there too long, so sad. - Tech B Pep Boys Employee Review

2.0
22 Dec 2013
Recommend
CEO approval
Business outlook

Pros

Flexible schedule and some very good employees to work with

Cons

Lots of free work and check at no charge to customer, have to constantly check your production hours as a Tech because by the time the customer checks out they manipulated the work order and took the labor out or cut the time down to please the customer trying to avoid customer complaint that goes to AD.Hiring service advisors that no very little about cars. Keeps hiring Mech with no experience and promise them the moon and when they realize they will be at minimum wage after 8 weeks of garanteed pay they go looking for another job. meanwhile you have to fix their comebacks.

Explore other reviews about Pep Boys

5.0
6 Feb 2025
Recommend
CEO approval
Business outlook

Pros

The people were fun and committed.

Cons

Risk Management Department was undergoing shifts making progress challenging

2.0
2 Apr 2026
Recommend
CEO approval
Business outlook

Pros

The competitive pay. Thats about it

Cons

The whole guarantee system. Management, equipment. To anyone who decides to go to pepboys as a flat rate tech, they changed the guarantee system to where if you're not efficient, you only get what you flagged. So if management is bad, the location is bad and its slow, it gets rough. Prior it was a guaranteed pay based on you hitting 40 hours. Their excuse was people "abusing" which is really backwards thinking. If you're starting out, I recommend Firestone. The pay might be slightly worse but you'll have a guarantee of at least 30 hours. Also management at my location seems content only doing tires and flat repairs that hit budget. All while I have to come to them to see if my ticket got sold or if the fleet company approved of the work.

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