A great place to start, no forward momentum though. - Anonymous employee Percepta Employee Review

2.0
17 Aug 2012
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

This company safe place to learn and develop through personally driven growth. There are opportunities for advancement for those who are sharp and agressive. This is also a very ethical organization that does strive to treat people with respect, so I never had to worry about being asked to do anything unethical or that anyone around me was doing anything unethical behind my back. There is also one key product discount offerred to employees that is killer, you can't beat it!

Cons

This company is a small subsidiary owned by two industry giants - this factor brings it's perks, but also it's disadvantages as well. When the company's ONLY client is also also part owner of the organization it creates a strange dynamic, almost a conflict of interest. In this environment the client is the king and this client does not have any faith in Percepta to do the job well or right. This lack of trust creates a stressful environment where little forward progress is made. Bottom line, this is a B2B services provider and the company only exists in order to save the primary client money. This cost-savings is the bottom line for this client, and as long as that is achieved they could care less if Percepta makes a profit at the end of the day.

Explore other reviews about Percepta

5.0
16 Jan 2026
Recommend
CEO approval
Business outlook

Pros

I've worked at Percepta as a Business Operations Manager for 11 years. Started as an Assistant Operations Manager and was promoted after a year to Business Operations Manager and then promoted again 3 years later to manage a program that I am still on which consists of 4 different locations, one being in the Philippines.

Cons

No cons from me as Percepta has allowed me to grow and develop in my role as BOM and accomplish things that I never would have imagined previous to working there. There is a reason I have been there for 11 years and it's because of the people I work with and the managers that I have worked for.

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Percepta Response
4mo
Thank you for such a thoughtful review and for 11 amazing years with Percepta. Watching careers grow and evolve like yours is one of the best parts of what we do. The people and connections you mentioned truly make the difference, and we’re grateful to have you as part of the team.
4.0
10 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Flexible remote work environment with supportive supervisors and helpful team members. The training was well organized and provided the tools needed to assist customers effectively. It was a good opportunity to improve communication, problem-solving, and customer service skills while working with a diverse customer base.

Cons

Some days had high call volumes, which could be stressful during peak periods. Performance metrics were closely monitored, and certain customer issues required coordination with multiple departments, which could sometimes delay resolutions.

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