Worst job ever!!! - Customer Service Advisor Percepta Employee Review

1.0
9 Dec 2014
Recommend
CEO approval
Business outlook

Pros

Local, colleagues were lovely, salary average, seat was quite comfortable

Cons

Pressure, your expected manage an unrealistic amount of cases, you have to press a button to go to the toilet, the attrition is extremely high, they then expect you to take even more work on, then if you make a mistake (because you cut corners to achieve the ridiculous targets) they discipline you massively, the management are lazy and expect to much of the lowly advisors, everyone does anything to try and get if the phones, you are abused daily by the customers, sworn at and spoken to like rubbish by the Dealers. The managers expect everything and give nothing. They pretend like it's one big happy family when all the advisors hate it and long to get out the hell hole.

Explore other reviews about Percepta

5.0
16 Jan 2026
Recommend
CEO approval
Business outlook

Pros

I've worked at Percepta as a Business Operations Manager for 11 years. Started as an Assistant Operations Manager and was promoted after a year to Business Operations Manager and then promoted again 3 years later to manage a program that I am still on which consists of 4 different locations, one being in the Philippines.

Cons

No cons from me as Percepta has allowed me to grow and develop in my role as BOM and accomplish things that I never would have imagined previous to working there. There is a reason I have been there for 11 years and it's because of the people I work with and the managers that I have worked for.

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Percepta Response
4mo
Thank you for such a thoughtful review and for 11 amazing years with Percepta. Watching careers grow and evolve like yours is one of the best parts of what we do. The people and connections you mentioned truly make the difference, and we’re grateful to have you as part of the team.
4.0
10 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Flexible remote work environment with supportive supervisors and helpful team members. The training was well organized and provided the tools needed to assist customers effectively. It was a good opportunity to improve communication, problem-solving, and customer service skills while working with a diverse customer base.

Cons

Some days had high call volumes, which could be stressful during peak periods. Performance metrics were closely monitored, and certain customer issues required coordination with multiple departments, which could sometimes delay resolutions.

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