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      Percepta

      Engaged employer

      Percepta reviews

      Great Company/Horrible Supervisors - Customer Experience Specialist Percepta Employee Review

      4.0
      25 Apr 2023
      Customer experience specialist
      Recommend
      CEO approval
      Business outlook

      Pros

      Percepta is a great company with lots of good people.

      Cons

      Supervisors show favoritism and upper management and HR do not respond timely when there is a problem l, that could possibly be resolved. Some supervisors have a since of superiority and it shows and they are not professional, yet they pick on the agents and create an environment that makes it impossible for you to do your best. Supervisors need more empathy for agent training.

      avatar
      Percepta Response
      3y
      Thanks for leaving your thorough review. It sounds like there have been some challenges for you and other agents. We take all feedback seriously and strive to ensure our employees feel supported and respected. We're constantly looking for ways to improve our training, communication, and support systems to ensure our agents have what they need to be successful. Please reach out to percepta.hr@percepta.com to discuss this further, as we'd like to find a way to address these concerns. We appreciate all you did during your time at Percepta and wish you the best of luck in your future endeavors.

      Explore other reviews about Percepta

      5.0
      16 Jan 2026
      Business operations manager
      Recommend
      CEO approval
      Business outlook

      Pros

      I've worked at Percepta as a Business Operations Manager for 11 years. Started as an Assistant Operations Manager and was promoted after a year to Business Operations Manager and then promoted again 3 years later to manage a program that I am still on which consists of 4 different locations, one being in the Philippines.

      Cons

      No cons from me as Percepta has allowed me to grow and develop in my role as BOM and accomplish things that I never would have imagined previous to working there. There is a reason I have been there for 11 years and it's because of the people I work with and the managers that I have worked for.

      avatar
      Percepta Response
      4mo
      Thank you for such a thoughtful review and for 11 amazing years with Percepta. Watching careers grow and evolve like yours is one of the best parts of what we do. The people and connections you mentioned truly make the difference, and we’re grateful to have you as part of the team.
      2.0
      6 May 2026
      Advocate
      Recommend
      CEO approval
      Business outlook

      Pros

      Ability to WFH Some of the supervisors seem to care

      Cons

      Some supervisors seem to show preferences. When issues are addressed it's a lot of threats and intimidating behavior. The company has started taking 401K match away. The leadership is cliquishness and has a "big brother" mentality. Not easy to get days off scheduled

      avatar
      Percepta Response
      3w
      Thank you for taking the time to share your experience. We appreciate you being part of the team and value the perspective you’ve shared. Creating a supportive, respectful, and flexible environment for our employees is something we care deeply about. Feedback like yours helps us continue to learn and evolve, and we’re always looking for ways to enhance the overall experience for our teams. If you’d like to share more or discuss your experience further, please feel free to reach out to percepta.hr@percepta.com. Thank you again for everything you do.
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