Great Marketing and Leadership teams - Anonymous employee PerfectServe Employee Review
5.0
28 Oct 2022
Anonymous employee
Current employee, more than 1 year
Recommend
CEO approval
Business outlook
Pros
CMO values team members Leadership team is promoting transparency Financially viable company backed up by private equity Building a strong team of talented people
Cons
Lack of Product Marketing so far, but it's coming Technical debt but they're working on it The shadows of the 3 legacy company are still present, but it's going away
PerfectServe Response
3y
Thanks for the feedback, and we appreciate you recognizing the progress we're making on product marketing, tech debt and our ongoing integration efforts. - PerfectServe PeopleOps Team
The mission is real — we're not just selling software, we're improving outcomes for patients and the healthcare workers who care for them. My teammates are passionate, purpose-driven people who are here to make a difference, and that energy is contagious. The company equips you with the tools you need to actually do your job well rather than setting you up to struggle. Work-life balance is genuinely respected here, not just talked about, and when you perform, the company recognizes it — both financially and through real advancement opportunities. Promotions feel earned and attainable.
Cons
Communication from management can be inconsistent at times, which occasionally creates confusion around priorities or direction. Additionally, not all hospital systems have the internal governance structures in place to fully implement and adopt the applications — this can make success feel out of your hands at times. That said, it's also an opportunity to become a trusted advisor and help clients build toward better outcomes.
PerfectServe Response
2d
This is an incredibly thoughtful review! Thanks so much for taking the time to write it, and thanks a million times over for your many contributions to the company and the customers we serve. Feedback duly noted about leadership communication—it's one of the areas we're always focused on, and it never hurts to find ways to be better.
Hi there! Thanks for your review.
Our support roles are INCREDIBLY important to the business. This is often one of the most frequent touch points for customers, so the training you mention is a process that we refine and invest in consistently. We want everyone on our support staff to be fully equipped to provide the best service possible to any customer who calls us.
We also regularly review compensation to make sure it's competitive with the broader market, and we know we wouldn't be able to sustain this support function if compensation were misaligned. We'll continue to make this one of our priorities for this area of the business.
Thanks again, both for your review and for your efforts with the support team!